Frequently Asked Questions

Can I pick up my purchased item from your store in Wellington?

No – all products purchased online are shipped straight from our distribution warehouse to your door.

Where do you ship to?

We ship to New Zealand addresses only. We do not deliver to PO Boxes. Overseas orders will not be fulfilled.

How much is the freight/shipping?

We offer free freight and shipping on orders over $15.00 to a New Zealand address. Freight charge will be displayed at time of checkout.

When will I receive delivery of my order?

All orders placed on Buy Tools Online are shipped directly from our supplier’s warehouses in Auckland, meaning you receive your order sooner. For orders placed Monday – Friday, delivery is typically within 3 days. Please note, some dangerous goods items (eg: flammable products) may incur a slight delivery delay due to DG freight requirements.

How do I return a product?

You can read our returns policy here: www.buytoolsonline.co.nz/returns-policy/

How can I pay for my purchase(s)?

All payments are processed through a secure Payment Express gateway – we accept Visa and Mastercard for our online store.