Frequently Asked Questions

No – all products purchased online are shipped straight from our distribution warehouse to your door.

We ship to New Zealand addresses only. We do not deliver to PO Boxes. Overseas orders will not be fulfilled.

We offer free freight and shipping on orders over $15.00 to a New Zealand address. Freight charge will be displayed at time of checkout.

All orders placed on Buy Tools Online are shipped directly from our supplier’s warehouses in Auckland, meaning you receive your order sooner. For orders placed Monday – Friday, delivery is typically within 3 days. Please note, some dangerous goods items (eg: flammable products) may incur a slight delivery delay due to DG freight requirements.

You can read our returns policy here:

All payments are processed through a secure Payment Express gateway – we accept Visa and Mastercard for our online store.

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