Can I pick up my purchased item from your store in Wellington?

No – all products purchased online are shipped straight from our distribution warehouse to your door.

Where do you ship to?

We ship to New Zealand addresses only. We do not deliver to PO Boxes.

How much is the freight/shipping?

We offer free freight and shipping on orders over $15.00 to a New Zealand address. Freight charge will be displayed at time of checkout.

When will I receive delivery of my order?

Delivery ETA depends on the size of your order and delivery address. Due to the Christmas rush, some courier deliveries may be slightly delayed – unfortunately this is out of our control once your order leaves our warehouse.

How do I return a product?

You can read our returns policy here: www.buytoolsonline.co.nz/returns-policy/

How can I pay for my purchase(s)?

All payments are processed through a secure Payment Express gateway – we accept Visa and Mastercard for our online store.